Patient appointment & visitor updates: Rochester

By Mayo Clinic Staff

March 24, 2022

In this section

Clinic appointments
Emergency department & hospital areas
Masks & general safety
Scheduling appointments & contact information

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in person and virtual care.

If you need a test to confirm whether or not you have COVID-19

  • Use your Patient Online Services account on the web or in the Mayo Clinic app. Go to COVID-19 resources, select COVID-19 Test and then follow the instructions to schedule your appointment.
  • Call our COVID-19 Nurse Line at 507-293-9525.

Before your clinic appointments

If you’ve had a positive COVID-19 test within 90 days of your appointments: Please inform your scheduling team and bring a printed copy of your positive COVID-19 PCR testing results with you, as it may avoid retesting or delays in your care. Only PCR tests, also known as molecular tests, can be accepted.

Your appointment schedule may need to be modified if you test positive for COVID-19, develop symptoms, or have a close contact exposure to someone with COVID-19. Contact us to discuss next steps if any of these concerns arise.

Information about COVID-19 symptoms

You may be asked symptom screening questions when speaking with our scheduling specialists, through text messages or in messages sent to your online patient account. We ask that you opt-in to receive these automated notifications and communications to help us stay in touch with you prior to your appointments. If you need help updating these preferences please call Mayo Clinic Customer Assistance at 877-858-0398.

If you have questions or concerns about lodging, transportation or local restaurants, Mayo Clinic Concierge Services is a great resource. You may also want to review our Mayo Clinic packing checklist.

Attending your in-person clinic appointments

Mayo Clinic has taken several temporary steps to help keep our patients, visitors and staff safe. Please review the following guidelines to help you prepare for your appointment.

Visitors: All visitors entering Mayo Clinic will be screened for respiratory illness, and required to comply with social distancing guidelines and wear a mask for the entirety of their visit. Visitors who do not comply with these requirements will be asked to leave.

Patients in the outpatient clinic may be accompanied by two visitors. There are no age or rotation restrictions.

  • For pediatric patients, a parent or guardian is encouraged whenever possible.

Arrival screening: You will pass through screening stations as you enter Mayo Clinic buildings. Be prepared to answer a few COVID-19 questions.

  • Please follow all directions from our door screening staff, which may include answering screening questions and checks of masks and visitor protocols.

Social distancing: Steps have been taken to promote social distancing on campus.

  • Do not present to the specific clinic or desk locations before your scheduled arrival time. This will help prevent overcrowding of our smaller lobby areas. If you or your visitor need an alternative location to wait, please follow signs to the designated common waiting areas located off the main entry locations or ask a staff member to direct you.
  • Follow all posted instructions for social distancing on elevators, in lobby waiting areas and in cafeteria locations.

Cleaning activities:

  • Frequent hand-washing and sanitizing is recommended for patients and visitors. You will find additional sanitizing stations throughout the campus.
  • Our staff is performing extra deep cleaning of our facilities.

COVID-19 vaccine: Mayo Clinic is following national and state guidelines regarding the distribution of COVID-19 vaccines. We strongly recommend that you receive a COVID-19 vaccine when it’s available to you. We’ll share further information broadly once we can offer the vaccine to patients and visitors. Until then, please consult your local state and county information for the most up-to-date information on how and when you can receive the vaccine.

Mayo Clinic is using its expertise to address the COVID-19 pandemic. Learn more in our COVID-19 public guidance information.

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Emergency department and hospital areas

New visitor restrictions are now in place that affect visitor access to the emergency department and Mayo Clinic hospitals in Rochester, Minnesota.

Pediatric patients

  • Patients or caregivers may designate up to five people on the visitor list. Up to two of the identified visitors may visit at one time.
    • For the Pediatric and Family Birth Center, visitors must be age 5 or older.
    • For the Neonatal ICUs on Eisenberg 3-5 and Mary Brigh 5 D/E, visitors must be age 16 or older. Exceptions will be made for parents under age 16.
  • At times, the number of visitors in a patient's room may need to be limited out of medical necessity, as determined by the care team.
  • All visitors under age 16 must be accompanied by a responsible adult.
  • Visiting hours are 6 a.m. until 9 p.m. daily. Exceptions to visit outside of these hours require care team approval.

Adult patients

  • Patients may designate up to five people on the visitor list. Up to two of the identified visitors may visit at one time.
    • At times, the number of visitors in a patient’s room may need to be limited out of medical necessity, as determined by the care team.
    • Visitors must be age 5 or older.
    • All visitors under age 16 must be accompanied by a responsible adult.
  • Visiting hours are 6 a.m. until 9 p.m. daily. Exceptions to visit outside of these hours require care team approval.
  • At the discretion of the care team, adult patients may be granted two overnight visitors ages 5 and older.

All patients

  • Faith community visitors must be requested by the patient or family and be identified on the visitor list, as described within the spiritual and religious services information. The faith member may be a sixth person identified on the list and does not need to be counted as one of the five designated visitors.
  • All visitors will wear a visitor sticker. Visitors must wear their stickers throughout the entirety of the visit.
  • Hospital leaders or their designees will review and approve any exceptions to the visitor policy.
  • All visitors must comply with Mayo Clinic’s masking policy and masking exception procedure.
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Masks and general safety

  • All approved visitors and staff are required to wear acceptable masks that cover both the mouth and the nose to decrease the risk of COVID-19 exposure.
  • Hospitalized patients are encouraged to always wear masks but may remove masks when alone in their hospital rooms. Patients are expected to wear masks when any Mayo Clinic staff member enters their rooms and when patients leave their rooms.
  • Patients and visitors will be offered Mayo Clinic-provided surgical/procedural masks when they go through the screening process or when they check in. Any visitors must remain masked even when alone with loved ones in their hospital rooms.
  • Mayo Clinic recommends surgical/procedural masks but N95 and KN-95 masks without vents and high-quality cloth masks are acceptable.
  • Masks should NOT contain an exhalation valve, holes, or vent(s) as these permit unfiltered air to escape. Neck gators and bandanas are also not allowed.

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

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Scheduling appointments and contact information

To reach the Rochester, Minnesota, scheduling office, please call 507-538-3270 between the hours of 7 a.m. and 6 p.m. Central time, Monday through Friday or visit us online.

Request appointment

We are scheduling appointments along with testing, imaging studies and procedures that you may need as part of your care.

If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If you are offered a video appointment, you will need a Patient Online Services account which we can assist with at the time of your scheduling.

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